The importance of properly established and managed quality control and quality assurance systems with their integral well-written SOPs and other quality documents for the achievement of Company business objectives cannot be ignored. They serve as a passport to success by assisting the Company to achieve high-quality processes, procedures, systems, and people, with eventual high-quality products and services and enhancement of the following,
1-Customer satisfaction, and therefore, customer loyalty and repeat business and referral;
2-Timely registration of drugs by eliminating waste and the need for rework;
3-Operational results such as revenue, profitability, market share, and export opportunities;
4-Alignment of processes with achievement of better results;
5-Understanding and motivation of employees toward the Company quality policy and business objectives, as well as participation in continual quality improvement initiatives; and
· 6-Confidence of interested parties in the effectiveness and efficiency of the Company as demonstrated by the financial and social gains from Company performance and reputation.
